Delivery Policy
At Complete Nutrition Store, we strive to provide prompt and reliable delivery of our products to our valued customers. Please review our delivery policy below for details on shipping methods, charges, timelines, and other important information.
Shipping Methods and Timelines: We offer standard shipping within India via reputable carriers, such as Trackon courier. The estimated delivery timelines for standard shipping are 5 to 6 business days, excluding weekends and holidays. Please note that these timelines are approximate and may vary depending on factors beyond our control, such as weather conditions or carrier delays.
Shipping Charges: Shipping charges may apply to orders and are calculated based on the total weight, size, and destination of the package. Shipping charges will be displayed during the checkout process, and customers are responsible for reviewing and accepting these charges before finalizing their orders. Any additional charges, such as customs duties or taxes for international shipments, will be the responsibility of the customer.
Order Processing Time: Orders are typically processed within 2-6 business days from the time of purchase. This includes order verification, packing, and handling. Please note that order processing time is separate from the estimated delivery timelines and may vary depending on factors such as order volume or product availability.
Delivery Confirmation and Tracking: Once an order is shipped, customers will receive a shipping confirmation email with a tracking number or a link to a tracking portal, if available. Customers can use this information to track the status of their orders and estimated delivery dates. It is the responsibility of the customer to ensure someone is available to receive the package at the designated delivery address.
Address Verification: Customers are responsible for providing accurate and complete shipping addresses during the checkout process. We strongly recommend double-checking the shipping address for accuracy before submitting an order. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses provided by customers.
Undeliverable or Returned Packages: In case a package is deemed undeliverable or returned to us due to incorrect address, refusal of delivery, or other reasons beyond our control, we will contact the customer to confirm the correct shipping address or the reason for the return. Reshipment of the package may require additional shipping charges, which will be the responsibility of the customer. If the customer chooses to cancel the order, a refund may be issued, subject to our return and refund policy.
Shipping Restrictions: We currently only ship within India and do not offer international shipping. We may also have restrictions on shipping certain products, such as hazardous materials or age-restricted items, as per applicable laws and regulations. Please review our product pages and checkout process for any shipping restrictions that may apply.
Force Majeure: We are not responsible for delays or failures in delivery caused by unforeseen events or circumstances beyond our control, such as natural disasters, strikes, transportation disruptions, or other force majeure events.
Customer Support: For any questions, concerns, or issues related to shipping and delivery, please contact our customer support team at tcnutritionstore@gmail.com. We will be happy to assist you and provide updates on your order status.
Revisions and Updates: We reserve the right to revise or update our delivery policy at any time without prior notice. The most recent version of our delivery policy will be posted on our website.
Applicable Law and Jurisdiction: This delivery policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to this delivery policy shall be subject to the exclusive jurisdiction of the courts in Pune, India.